Frequently Asked Questions

Find answers to common questions about our products, ordering, and services

Ordering & Payment

Products & Customization

Shipping & Delivery

Returns & Quality

About Our Products

Custom Orders

Technical & Support

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Frequently Asked Questions

Ordering & Payment

How do I place an order?

What payment methods do you accept?

Why do I need to complete my order on WhatsApp?

Can I cancel or modify my order?

Products & Customization

Are all items made to order?

Can I request custom colors?

What if my size isn't listed?

What materials do you use?

Can I see the item before it's shipped?

Shipping & Delivery

How long does delivery take?

Do you offer free shipping?

Can I track my order?

What if I'm not home for delivery?

Returns & Quality

What is your return policy?

What if there's a defect?

Do you offer repairs?

How do I know the quality is good?

About Our Products

Are the colors exactly as shown in photos?

How should I choose my size?

Are your products suitable for sensitive skin?

Can I wash my crochet items in a washing machine?

What's the difference between your products and mass-produced items?

Custom Orders

Do you take custom orders?

How much do custom orders cost?

Can I bring my own design or pattern?

Technical & Support

How does the Virtual Try-On feature work?

Is my photo data stored anywhere?

What browsers are supported?

I'm having trouble with the website. What should I do?

Still Have Questions?

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